北京时间5月27日晚间消息,Skype今日在其网站上宣布,当前一小部分用户无法登录Skype,公司正在修复该问题。Skype称,Windows、Mac和Linux版Skype客户端均受该问题影响。目前Skype已经发布了新版Windows Skype,周五还将对Mac版进行升级。至于Linux用户,Skype已告知用户进行手动升级。
Skype同时指出,通过手机、电视或其他设备仍可正常登录Skype。当前Skype在全球拥有约1.7亿用户。微软本月早些时候宣布,将以85亿美元现金收购Skype。
解决Skype无法登录的解决办法,只要删除"shared.xml"这个档案(Windows下为隐藏档案,需要开启"显示隐藏档案"。),无论是Windows或是OS X都可以恢复正常联机,所以OS X的Skype刚刚也有可能是无法登入的。
下面是Skype官方提供的解决办法
Windows
- If the Skype icon is displayed in the system tray at the bottom right of the screen, right-click it and select Quit.
- Click Start, type "run" and press Enter. (On Windows XP: Click Start and then Run.)
- Type "%appdata%\skype" and click OK.
- Locate and delete the file shared.xml. The file may be displayed as shared if file extensions are not displayed by default on your computer.
- If you cannot find this file:
- Click Start, type "run" and press Enter. (On Windows XP: Click Start and then Run.)
- Type "control folders" and click OK.
- In the View tab, ensure that Show hidden files and folders is enabled.
- Repeat the instructions from the beginning.
- Restart Skype.
Mac
- Open Finder and locate the following folder:
~/Library/Application Support/Skype
- Delete the file shared.xml.
- Restart Skype.
The ~ sign means your home folder. You can find your home folder by opening Finder and selecting Go > Home from the menu bar or pressing Command (Apple), Shift and H keys at the same time.
Linux
- Go to the following folder:
/home/YourLinuxUserName/.Skype
- Delete the file shared.xml.
- Restart Skype.
The Skype folder is a hidden folder - please check Show hidden files in your file browser to view and access it.